At Favour and Care, we are committed to creating a supportive environment where participants, families and support networks feel heard, respected and valued. Feedback allows us to better understand the experiences of those we support and helps us continue improving the quality of our services and care.

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We encourage open communication and welcome compliments, suggestions, concerns and complaints as part of our commitment to continuous improvement and participant wellbeing.

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Why Your Feedback Matters

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Your feedback plays an important role in helping us:

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1. Strengthen Participant Experiences by Understanding what is working well and where improvements can be made to better support participants.

2. Improve Service Delivery by Reviewing and enhance the quality, safety and effectiveness of our supports and services.

3. Promote Transparency & Accountability by Ensuring concerns are addressed respectfully, fairly and in a timely manner.

4. Support Positive Outcomes by Encouraging collaborative communication between participants, families and our support team.

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Sharing Feedback Or Raising Concerns

 

Favour and Care aims to make the feedback and complaints process simple, accessible and confidential. Feedback or concerns can be shared through the following methods:

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• Online - Submit feedback through our Contact Us page.

• Email - Send feedback or complaints to: admin@favourandcare.org

• Phone - Contact our team directly on: 1800 995 997

 

Anonymous feedback and complaints are welcome and will still be reviewed appropriately.

 

Our Commitment To Managing Complaints

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Favour and Care is committed to handling all concerns professionally, respectfully and in accordance with NDIS standards and guidelines.

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• We take all feedback seriously and aim to acknowledge concerns as promptly as possible.

• Where required, concerns will be reviewed internally to better understand the situation and identify appropriate actions.

• We aim to work collaboratively toward fair and reasonable outcomes while keeping individuals informed throughout the process.

• Feedback and complaints are used to help strengthen our systems, supports and participant experiences moving forward.

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Need Additional Support?

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If you are not comfortable raising a complaint directly with Favour and Care, or if you are dissatisfied with the outcome, you may contact the NDIS Quality and Safeguards Commission for independent support and guidance.

 

NDIS Quality & Safeguards Commission

Phone: 1800 035 544
Website: www.ndiscommission.gov.au

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Our Commitment To You

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At Favour and Care, we believe every participant deserves to feel safe, respected and supported. We are committed to fostering a culture of openness, accountability and continuous improvement to ensure we continue delivering high-quality, person-centred support services.